Tuesday, June 30, 2015

5 Subtle Yet Super Powerful Copywriting Tips

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Copywriting is a bit like martial arts; you don’t need to take aggressive action to see results. Image source.

Marketing can be like martial arts.

In a fight, you can floor your opponent with brute force.

You can throw a burst of punches and strikes, or grapple until you’re blue in the face. Or you can calmly step back, target one of your opponent’s pressure points, and quickly end the fight with one swift strike.

Marketing your business is the same.

You can grow by taking aggressive action. You can crank out more content, or pay for ads and leads to increase traffic. Or… simply step back and target the “pressure points” in your marketing by finding small tweaks that create big wins.

One of the best ways to get big wins from small tweaks is to focus on converting more prospects into customers by strengthening your copy.

But not all copywriting tweaks are created equal.

You can spend hours tweaking the wrong things and get weak results, so here are five simple but effective ways to ramp up your conversions by cranking up the power of your copy… Mr. Miyagi style.

1. Use open loops to seduce your prospect

Ever had an awesome TV show that you couldn’t stop watching? A series of books that you couldn’t put down?

You have? Congratulations, you’ve experienced the power of open loops (also called the Zeigarnik effect).

Open loops prey on our brain’s natural desire for completion.

You see, the brain enters a state of confusion or tension when it views something as incomplete. The cause could be a story, a question, even a household chore that you forgot to complete — and the only way to overcome that confusion and tension is for your brain to close the open loop.

When it comes to writing copy, an open loop is a part of your sales message that doesn’t tie up immediately.

You can apply open loops to any copy and instantly make it more magnetic.

Here’s an open loop example from the CopyHour landing page.

copywriting-copyhour-landing-page

The writer starts the sales letter with talk of a mysterious little secret that top copywriters used to sharpen their chops, and as a result make bucket loads of cash – instantly making you wonder what this secret is.

But it doesn’t stop there. The sales page goes on to constantly dangle this secret right in front of your face. This strengthens your curiosity and makes you more invested in finding out what the mysterious secret is – increasing the chance of a conversion.

Open loops aren’t hard to implement.

The easiest way to get started is to ask more questions in your copy and vaguely expand on the question, just like the example above. This lack of completion makes your reader feel curious and more invested in your copy.

2. Make your first sentence hypnotic

Your first sentence has to open with a bang.

It has to immediately snag your audience’s attention and drag them into your copy. If your readers don’t make it past the first few sentences, they sure as hell ain’t making it to your call to action.

Shortening your sentences (and your first sentence in particular) is an excellent way to make your copy a little bit more engaging.

The trick is to make sentences so short and easy to read that they instantly suck your reader into your copy. In his book Advertising Secrets Of The Written Word, legendary copywriter Joseph Sugarman even said:

My first sentences are so short, they almost aren’t sentences.

Take for example the opening sentence on Chartbeat’s landing page for their study on audience development.

copywriting-chartbeat-audience-development

Have a look at how short and simple the opening is:

It’s not enough to just count clicks and page views anymore.

When someone begins by reading that, they’re naturally inclined to wonder, “What is enough then? What’s wrong with counting clicks and page views? What should I measure?” 

These questions then fuel the reader with enough coals of curiosity to make him want to read on.

Also, shorter sentences look like a piece of cake to read, which increases the chances of someone actually getting through your copy. This is a huge benefit because it’s harder to stop reading copy once you’re already interested and curious.

3. Deploy power verbs for maximum impact

Good copy paints pleasing pictures in the minds of your prospects. It dives into their brains and engages their senses and emotions.

This is where most writers make a fatal mistake. They rely on adjectives and limp words to add flavor to their copy, but as killer copywriter John Carlton said in his book Kick Ass Copywriting Secrets:

Good copy goes light on adjectives. And heavy on action verbs.

The right action verbs give your copy a muscular, grab-you-by-the-throat effect that keeps your reader glued to the screen.

The example below shows the difference between fluffy adjectives and power verbs in creating vivid mental images:

The stomach-turning news was extremely shocking. All of a sudden, he didn’t feel very good. He quickly sat down on the large black sofa and passed out.

After powering up with verbs:

The news hit him like a sharp hook to the stomach. He felt his heart rip, and an ocean of darkness washed through him as he collapsed into the sofa.

Big difference, right?

When it comes to descriptive power and sharp imagery, the second paragraph leaves the first, adjective-infested one coughing in the dust.

Here are some examples of powerfully “verbed-up” sentences from Jon Morrow’s Serious Bloggers Only landing page:

copywriting-jon-morrow-serious-bloggers

Pay attention to some of the verbs he uses:

  • Because they stumbled into popularity
  • They are desperate to seize the opportunity before it slips away from them.
  • If you’re a serious blogger, you’re tired of wading through thousands of articles, reading contradictory advice, and trying to figure out how to piece it all together.

See how alive and vivid the writing becomes with just a few well-placed sharp, powerful verbs?

Keep a thesaurus handy at all times, and be sure to have a swipe file on standby. This will help you inject strong verbs and words into your copy without ripping your hair out in frustration.

4. Adhere to the AIDA formula

When writing copy, it’s easy to find yourself staring at a blank page wondering, “What’s next?”

That’s where the AIDA formula (by copywriter Gary Halbert) comes in handy.

It’s a formula that allows you to consistently create a smooth, strong sales message that latches onto your reader’s attention and keeps them interested.

So what does AIDA stand for?

  • Attention. This is where you snag your prospect’s attention with a benefit-driven headline and introduction to make him want to read on.
  • Interest. This is where you’ll pique the interest of your prospects and nudge them deeper into your copy by describing how your pain solving product/service benefits their lives.
  • Desire. After arousing your prospects interest, here’s where you pump up his desire for what you’re selling. Usually with a bullet point list that describes all the juicy benefits of your product/service.
  • Action. After your reader is blown away with the amazing benefits your product, you then invite him/her to take action. Usually to make an order or fill in a form.

Here’s an example of the AIDA formula in action from the webprofits.com landing page.

Attention

copywriting-webprofits

The headline is curious and grabs the reader’s attention by suggesting that the SEO game has changed.

Interest

Once the page catches the reader’s attention, it cultivates interest with paragraphs which explain how SEO has changed (next to the laptop).

Desire

After that, it arouses the prospect’s desire by describing the benefits of the product.

copywriting-webprofits-benefits

Action

It finally closes with the “Get Free Analysis Now” call to action.

copywriting-webprofits-free-analysis

Following the AIDA formula inserts a smooth compelling flow into your copy and keeps readers glued to your sales message.

5. Harness the power of reframing to shoot up perceived value

A 1999 study by psychologists Davis and Knowles showed the shocking persuasive power of a technique called reframing. In the study, they went door to door and sold note cards for charity.

  • In the first pitch, they said that it was $3 for 8 cards. They made sales at 40% of households.
  • In their second pitch, they told people that it was 300 pennies for 8 cards, which was followed up by, “which is a bargain,” resulting in 80% of the households buying cards.

This tiny change in the pitch had a huge effect on results, but how and why was it so influential?

Here’s what happens:

When people are told the cost of the cards is 300 pennies instead of 3 dollars, their routine thought process is disrupted. Now, while they’re distracted trying to process the odd sounding “300 pennies” and why anyone would use pennies instead of dollars…

They’re immediately told that it’s a “bargain.” And because pennies sound so easy to spend in comparison to hard-earned dollars, they are more likely to accept the suggestion that the cards are a bargain.

This is known as reframing.

Reframing is a wickedly effective technique. It allows you to manipulate the perceived value of a product by making comparisons and shifting the focus of your reader.

Here’s an example of what reframing looks like:

copywriting-reframing-example

You wouldn’t rush to buy something that’s $500 a year right? I mean for most people, it’s a decent amount of change.

How about for $42 a month?

Or $8 (the price two lattes) a day?

Sounds much more appealing doesn’t it?

This landing page reframes the price of a brand new car in terms of two lattes per day ($8), which serves to soften the blow of the price and make the offer more appealing.

Here’s another example from the CopyHour landing page:

copywriting-copyhour-reframing

The landing page reframes the price by comparing the total price of the course to how much it costs per day, instantly reducing the weight of the price in the prospect’s mind.

Crafting seductive landing page copy doesn’t have to be painful

Powerful landing page copy doesn’t have to be painful to create. Pick a couple of strong techniques and tips, focus on the needs of your prospects, and you’ll be fine.

Now it’s your turn. How do you go about cranking up your copy power to increase conversions? What’s the weirdest conversion boost/decline you’ve had with regards to copywriting? I’d love to know!


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6 Problems Lucid Software Solves Using Kissmetrics

As Digital Marketing Manager at Lucid Software, I can really appreciate all the hard work that has been put into Kissmetrics. It’s a valuable tool for tracking, analyzing, and optimizing our marketing efforts, which include many day-to-day tasks that go above and beyond traditional metrics. Below, I’ve outlined six marketing questions Kissmetrics is helping us answer in ways you may not have considered before.

1. Where do I start with my reseller efforts?

When you are just starting up a reseller program like we are, it may not make sense to start paying for a separate tracking solution right away. We are able to credit our resellers and affiliates for the customers that they send our way through their online presence. We don’t need to deploy a whole new solution for this—we simply use Kissmetrics to track the links we provide them.

reseller

Use Kissmetrics to power your own affiliate program

2. How do I tracking content marketing ROI?

Content marketing is all the rage these days. Just as popular as content marketing are the many articles that give advice on measuring ROI. Even if a marketing effort involves multiple pages, it is easy to quickly track the impact of the campaign as a whole when you’re using Kissmetrics. I was able to put a JavaScript tag on all the pages in question with one event. I also set up a property that tracks the page name for the possibility of future granular analysis. This allowed me to group and measure the performance of different KPI metrics like registrations and payments by related content.

3. Is increasing registration conversions impacting revenue?

In the SaaS world, it is very common to offer an evaluation period for your software so that the customer can ‘try before they buy.’ From a marketing standpoint, this can prove to be a challenge because you now have two metrics that you care about:

  1. Trial registration rate
  2. Payment rate.

It’s nice to know that Kissmetrics lets me tie back-end payment information that happens after the fact to the original trial registration. At the end of the day we are interested in the test version that drives the most revenue long-term, not just the version that converts the most people to trial. Kissmetrics makes it easy to keep those two versions distinct.

impacting-revenue

Kissmetrics is great at tracking A/B tests that actually drive revenue months down the road

4. Which of my customers should I be calling to do market research?

I am often interested in learning more about how a segment of our customer base uses our products, Lucidchart and Lucidpress, or how they first learned about us.

Since Kissmetrics ties anonymous visits to our customers once they login, I can go back in time and say “show me everyone that did X events or visited Y page.” I can then use that customer list to do outreach.

This proved very helpful to our team: we were able to effectively do our homework before we reached out, which means the people we were calling actually valued our calls.

market-research

Kissmetrics allows you to do very segmented market research with your own data – no spreadsheets or having to ask developers for data dumps

5. How do I manage my marketing efforts across multiple products?

When you have more than one product, it’s nice to be able to house all your testing and analytics in one place. I personally find this important, because ideas I test on Lucidpress might come from wins we originally got through Lucidchart testing. I can open a new tab and compare the set up on one domain, then quickly set up a test on a completely different revenue stream. Managing multiple domains also allows for another handy feature, which leads into my last question that Kissmetrics helps answer.

6. How can I test my analytics implementation before pushing it live?

Testing can sometimes mean lots of moving parts, so it’s nice to be able to incorporate testing implementation into your QA cycle. We have a development, staging, and production server.

With Kissmetrics we are able to take a look at whether events and properties are being recorded properly in development and staging before they ever get released to production. This is great for me because I can get more eyes on our tests before they go out. Writing the acceptance criteria for the QA team gives me another chance to make sure that all my ducks are in a row.

analytics-deployment

You can set up Kissmetrics on multiple servers – allowing you to make sure your testing and analytics solutions are working on development and staging servers

Bonus: What’s next?

When I sat down to write out some of the possibly lesser-known advantages of Kissmetrics, I limited myself to just the few benefits I could rattle off of the top of my head and use every day.

As a bonus, I want to mention that Kissmetrics is releasing new features on a regular basis. Whether it is robust regex support or their A/B test report, they are always focused on making their product more indispensable. Lucid Software has been a client for years now and we are excited to see what features they add next!

About the Author: Brad Hanks was the first marketing hire at Lucid Software, the creators of Lucidchart, a flow chart maker, and Lucidpress, an online design and page layout tool that makes brochures, among other things.

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The Do's and Don'ts of Writing a Customer Case Study [Infographic]

Want to write a powerful customer case study that resonates with your audience? Then check out the following do's and dont's of crafting a successful case study. Read the full article at MarketingProfs

Payments via Facebook Messenger Now Available Throughout U.S.

Payments via Facebook Messenger is now available to all U.S. users.

The social network introduced the feature in March and extended it to the New York metropolitan area in late May.

Vice president of messaging David Marcus revealed the news in a Facebook post:

We’re happy to announce that Messenger person-to-person payments are now available to everyone in the U.S. Add your debit card and pay anyone on Messenger in a few taps. Money goes straight from your checking account to the recipient’s checking account. Easy and safe. As always, give it a try it and let us know how we can make even better for you!

Readers: Have you used or will you try payments via Messenger?

MessengerPaymentsInConversation1

Messenger P2P PaymentsWe’re happy to announce that Messenger person-to-person payments are now available to everyone in the U.S.! Add your Debit Card and pay anyone on Messenger in a few taps. Money goes straight from your checking account to the recipient’s checking account. Easy and safe. As always, give it a try it and let us know how we can make even better for you!

Posted by David Marcus on Tuesday, June 30, 2015

What’s Holding CMOs Back When It Comes To Push Mobile Marketing

Push notifications are the official way for brands to reach users through an app since the operating system—such as Apple iOS or Google Android— doesn’t provide user email addresses or phone numbers. Their ability to provide information to aid in personalization makes push notifications one of the most important tools in the marketing toolbox.

All sounds great, right?

So why then are some CMOs reticent to implement a push mobile marketing strategy?

In our new guide, The CMO’s Guide To Mobile Marketing we identify several concerns that CMOs often have about investing in push— and solutions to overcoming those concerns:

Concern: Push costs too much to integrate into the workflow and back end.
Solution: Marketers should find a provider with an easy-to-implement SDK—which allows for rapid development—that uses technology to gather signals used for segmenting.

Concern: IT time and costs won’t deliver the desired return on investment.
Solution: Marketers are already focusing on delivering a cross-channel experience by integrating email, display, and SMS. Using multiple channels including push picks up incremental lift. Multi-channel customer interactions are 30 percent more strongly correlated with business outcomes such as customer satisfaction and desire to recommend, when compared to uncoordinated efforts, according to McKinsey & Company.

Concern: Users will be bombarded with messages.
Solution: Some marketers fear that if they implement push notifications, users will feel overwhelmed, leading them to delete the app or turn push notifications off. To combat this, send relevant, personalized notifications by segmenting. Another way to interact with customers without sending spam push messages is through an app inbox. Even if users say they don’t want to get notifications on the lock screen, brands can send offers and promotions to their inbox, bypassing the push alerts. This feature is helpful for reaching users that opt out of notifications and for providing offers that last longer than just one day.

To learn about the other two key aspects we identify: SMS & MMS and Data Management Platforms and how to overcome any concerns you as a CMO may have, download The CMO’s Guide To Mobile Marketing today.

How to Create Engaging 4th of July Content (Infographic)

One of the biggest American holidays of the year is coming up Saturday—but it’s no time for your social media strategy to go on vacation.

For the Fourth of July, you don’t need a guest appearance from the POTUS to win big on social.

Unmetric recently put together an infographic showing ways you can create engaging content around Independence Day.

Unmetric suggests factoring in time (if you were planning to pull off an awesome integrated video campaign, it’s too late) and ideal post length. You can also look back at past successful content.

For more information, check out the infographic:

Unmetric_4th_of_JulyImage courtesy of Shutterstock.

#LoveWins: How the Same-Sex Marriage Decision Spread Through Social

Not long after the Supreme Court ruled that same-sex marriages were recognized nationwide, social and mobile apps spread the news (and the pride).

Facebook offered users a rainbow filter on their profile picture — and more than 26 million people worldwide (as of Monday morning) did so using the site’s image-editing tool. Celebrities and public figures — such as actor Leonardo DiCaprio, Facebook CEO Mark Zuckerberg and former California governor/Terminator Arnold Schwarzenegger — used the rainbow filter to show support for LGBTQ people.

The pictures received more than 500 million likes and comments (a total of more than 565 million interactions), as of Monday morning. The filter tool was built by two interns in a hackathon earlier this month.

Naturally, this led to people wondering if Facebook has ulterior motives for offering the rainbow filter tool. A Facebook spokesperson responded in Mashable to data-tracking claims:

This was not an experiment or test, but rather something that enables people to show their support of the LGBTQ community on Facebook. We aren’t going to use this as a way to target ads and the point of this tool is not to get information about people.

On Twitter the day of the SCOTUS decision, the site added colorful emoji to the hashtags #Pride (rainbow flag) and #LoveWins (rainbow heart).

Thank you @twitter for the #LoveWins rainbow heart, the #Pride rainbow flag, and your awesome icon. @TwitterOpen pic.twitter.com/Qt4l0Ka8C2

— Eddie (@L_EdwinSaar) June 26, 2015

Twitter users loved this capability. According to Talkwalker, within the first hour of the Supreme Court’s decision:

  • the #lovewins hashtag received 284,730 mentions, and 60,727 unique tweets
  • the #SCOTUSMarriage hashtag saw 88,872 mentions, and 20,375 unique tweets
  • the #MarriageEquality hashtag saw 63,968 mentions, 63,968 unique tweets

Among the tweets tracked by Talkwalker, 59.4 percent came from women, 40.6 percent came from men. Across all social channels, there were 191,000 mentions of “gay marriage” and “gaymarriage” within the first hour of the ruling.

Unmetric, which measures brand engagement on social media, told SocialTimes that the most engaging brands around this topic were Ben & Jerry’s, Target, Honey Maid, Visa and American Airlines — as based on the company’s Engagement Score of 0-1000.

While some tweets and Facebook posts had striking imagery, most of the successful ones were short and sweet — and text-based.

Ben & Jerry’s

Ben and Jerrys - 2 BenandJerrys - 1Target

Target - 1Honey Maid

Honey Maid - 1Visa (engagement score on this post was 1,000)

pic.twitter.com/BCW7S5OK94

— Visa (@Visa) June 26, 2015

American Airlines

American Air - 1Lux Narayan, CEO of Unmetric, discussed with SocialTimes the brands’ efforts on the day of the same-sex marriage decision:

As is often the case with major news like last week’s SCOTUS ruling on marriage equality, brands were quick to leverage the event on social media. While brands across various sectors all took a different creative approach to their tweets, there are universal lessons that all marketers can glean from this data about what works best — from the type of content, to the number of posts, to the timing of posts.
Readers: Were you one of the 26 million-plus to change your profile picture on Facebook?

Facebook’s Prototype Mobile Ad Format: A Perfect Mix of Branding, Direct Response

Facebook chief product officer Chris Cox showcased a preview of what the social network’s future mobile ad format could look like at the Cannes Lions International Festival of Creativity, and the first impressions are that the new mobile ad format will be more aesthetically pleasing than current Facebook mobile ads.

Similarly, the concept will enable more interactive ads that can blend video with static and moving images and information. But the real kicker is that the new mobile ad formats won’t require users to leave Facebook.

Alhough the social media giant’s vision of rejuvenated mobile ad formats is in its early stages, it highlights how the company is moving in the right direction by investing more in mobile and video. Here are five things Facebook got right with its prototype mobile ad format:

  • Users don’t have to leave Facebook: The new iteration of Facebook mobile ads marks another step in the company’s evolution toward serving all content within the Facebook application without taking the user outside of the Facebook ecosystem. Encouraging users to spend more time in the app engaging with ads will result in a higher quality of traffic and better campaign conversion for advertisers.
  • It’s more user-friendly: Facebook has streamlined the user experience with mobile ads. There will be fewer steps involved in the user’s journey when researching and experiencing a product or service, resulting in an expected higher conversion rate.
  • Form follows function, part I: The new Facebook mobile ad format is a natural evolution of the multiproduct ad formats that many e-commerce brands now utilize for their mobile apps. The purpose of these multiproduct app environments is to enhance the user’s experience and familiarity before purchasing. If Facebook follows through with this revolutionized ad format, it will augment its ongoing efforts to provide more advanced e-commerce mobile advertising solutions.
  • Form follows function, part II: One of the main challenges in the mobile advertising industry is the fact that users spend a significant amount of their time searching and exploring on their mobile devices, while the actual final purchase is still done via desktop. In fact, only 15 percent to 20 percent of searches that occur on a mobile device result in final purchases, The new Facebook mobile ad format should alleviate this problem by making the touch point between the advertiser and consumer much more accessible for mobile users.
  • Mobile video advertising on Facebook is here to stay: With the strong presence of video in the mocked-up Facebook ads Cox presented at Cannes and the attribution model insights, this ad unit is another demonstration of the convergence between the branding and direct response world–a trend that has been building momentum for some time on Facebook. Now, Facebook is set to offer advertisers even more ways of bridging the gap between awareness and affinity and actual sales.
  • Over the past 18 months, Facebook has done an admirable job of matching advertisers’ growing demands for more targeted desktop and mobile ad solutions with users’ demands for clean, simple site and app functionality that isn’t cluttered with irrelevant ads and content. With its possible new mobile ad format, Facebook appears to have captured the best of both worlds for a user experience that will help drive more time in-app and more sales opportunities for advertisers.

    David Serfaty is vice president of social advertising at Matomy Media Group, a global digital performance-based advertising company. He can be contacted at david.s@matomy.com.  

    DAVID